Terms &
Conditions

Please read these terms carefully before using Pragia. They explain the rules for riders, drivers, website visitors, and all Pragia services.

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Terms and conditions illustration

1. Acceptance of terms

By using Pragia, you agree to these Terms and Conditions. If you do not agree, you should not use the platform.

2. Rider responsibilities

  • Provide accurate pickup and drop-off information.
  • Treat drivers respectfully.
  • Pay applicable trip fares and charges.
  • Use the platform only for lawful purposes.

3. Driver responsibilities

  • Provide accurate registration and vehicle information.
  • Maintain safe and professional conduct.
  • Follow traffic laws and platform rules.
  • Complete accepted trips responsibly.

4. Trip fares and payments

Trip fares may be calculated using distance, duration, service area, demand, fees, and other pricing rules used by Pragia.

5. Cancellations

Riders and drivers may cancel trips under permitted conditions. Cancellation rules, charges, and restrictions may apply.

6. Account suspension

Pragia may suspend or restrict accounts that violate platform rules, create safety risks, or engage in fraudulent activity.

7. Changes to terms

Pragia may update these terms from time to time. Continued use of the platform means you accept the updated terms.